Refund and Returns Policy

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Refund & Returns Policy

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At CMargs, we value your satisfaction. If you’re not happy with your purchase, you may return eligible items within 14 days of delivery for a refund or exchange, provided they meet the following conditions:

Eligibility for Returns

  • Items must be unused, in original condition, and in the original packaging.
  • Proof of purchase (receipt or order confirmation) is required.
  • Returns must be initiated within 14 days of delivery.

Non-Returnable Items

  • Sale items are final sale and cannot be returned or exchanged.
  • Opened or used items do not qualify for a return.
  • Personal care, hygiene products, and customized orders are non-refundable.

How to Initiate a Return

  1. Contact Us: Email our support team at support@cmargs.com with your order details.
  2. Approval & Instructions: If eligible, we will provide return instructions, including the return address.
  3. Ship Your Return: You are responsible for return shipping costs. We recommend using a trackable shipping method.
  4. Refund Processing: Once received and inspected, refunds will be processed within 7-10 business days to the original payment method.

Exchanges

If you received a damaged or defective item, contact us immediately, and we will arrange a replacement or store credit.

Late or Missing Refunds

If you haven’t received a refund after 10 business days, please check with your bank or payment provider. If further assistance is needed, contact support@cmargs.com.

For any questions, reach out to our customer service team.

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