Refund & Returns Policy
At CMargs, we value your satisfaction. If you’re not happy with your purchase, you may return eligible items within 14 days of delivery for a refund or exchange, provided they meet the following conditions:
Eligibility for Returns
- Items must be unused, in original condition, and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required.
- Returns must be initiated within 14 days of delivery.
Non-Returnable Items
- Sale items are final sale and cannot be returned or exchanged.
- Opened or used items do not qualify for a return.
- Personal care, hygiene products, and customized orders are non-refundable.
How to Initiate a Return
- Contact Us: Email our support team at support@cmargs.com with your order details.
- Approval & Instructions: If eligible, we will provide return instructions, including the return address.
- Ship Your Return: You are responsible for return shipping costs. We recommend using a trackable shipping method.
- Refund Processing: Once received and inspected, refunds will be processed within 7-10 business days to the original payment method.
Exchanges
If you received a damaged or defective item, contact us immediately, and we will arrange a replacement or store credit.
Late or Missing Refunds
If you haven’t received a refund after 10 business days, please check with your bank or payment provider. If further assistance is needed, contact support@cmargs.com.
For any questions, reach out to our customer service team.